Open Menu Close Menu Open Search Close Search Open Directory Close Directory

New Clients at the Behavior Service

New Clients at the Behavior Service

Requirements prior to your appointment being scheduled

As you await your appointment with the Behavior Service and Dr. Stephanie Borns-Weil, board-certified veterinary behaviorist at Cummings Veterinary Medical Center at Tufts University, please take the time in advance to prepare for your visit. By taking the steps described here it allows for the most productive session and the best possible outcome.

To prepare for your behavioral consult, plan to do the following:


Fill out the questionnaire completely

Complete the questionnaire. The questionnaire will capture information, such as basic history, the presenting problem, your pet’s habitat or environment and steps you have taken so far to resolve any issues.


Send us the completed questionnaire

Send us your completed questionnaire. Your completed form must be submitted before your appointment can be finalized.

There are four ways to submit your completed questionnaire:

  • Email it to us
  • Fax it to us at 508-839-7951
  • U.S. Mail
    The Behavior Service
    Foster Hospital for Small Animals
    Cummings School of Veterinary Medicine at Tufts University
    200 Westboro Rd.
    North Grafton, MA 01536

Request records from your primary veterinarian

Ask your family veterinarian to submit complete medical records to the Behavior Service. This provides us with information that allows us to rule out medical problems and assess what testing has been done to date.

There are four ways for your veterinarian to submit medical records:

Please note! ONLY your primary veterinarian's office should submit medical records. If you know your veterinarian's email address, you may use our records request form to send a message to your veterinarian with all the information she or he needs from us to send the records.

While you wait for us to contact you

While you wait for us to review your questionnaire and pet's medical records, you can begin planning what you can bring to the appointment that will be helpful.

  • Plan to bring any training equipment you are currently using or anything you have at home (e.g., leashes, collars, head halters, harnesses, muzzles, etc.)
  •  Video or photos
    • Any video(s) that you have captured of concerning behaviors are helpful. (However, do not provoke a potentially harmful response for the purpose of video capture. Safety is our first concern.)
    • Home surveillance video often works well, if available.
    • Photographs of the home can be helpful (i.e., where your pet spends his/her time and the layout of the house/room(s))
    • Pictures and videos can be submitted in advance of your appointment by emailing them to us or you can bring them with you.
  • You should plan to include involved family member(s) and anyone that will assist with your pet’s treatment plan if possible (e.g., dog trainer, extended family members that care for the pet, etc.)

What to Expect

You can expect the consult to last 1 ½ – 2 hours. The goal of the initial consult is to determine a diagnosis (diagnoses) and to provide information to guide you in supporting the bond between you and your pet.

Subsequent to your visit, clients receive a detailed treatment plan that summarizes the recommendations made during the consultation.  Support via email and phone is provided for four months following your visit.

If you are ready to make an appointment with the Behavior Service at Cummings Veterinary Medical Center, we have a step-by-step guide to make everything run smoothly and efficiently. 

Veterinary Teaching Hospitals Update: Emergency & Essential Cases Only. Call Ahead. Read More