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Update on Hospital for Large Animals Entry Information

We are delighted to welcome owners back inside select areas of the hospital effective Monday, December 13, 2021. To keep you and our team safe, our students and employees are vaccinated against COVID-19 and undergo weekly testing.

Consistent with all health care facilities, we require all employees and clients to wear masks when inside our buildings. If you are unable or choose not to wear a mask, you will not be permitted inside and must continue to access our services through curbside drop-off and pick-up. We are also able to offer curbside service if that is your preference.  Please let us know when we schedule your appointment if you would like curbside service.

If you have any respiratory symptoms (cough, runny nose, sore throat), muscle aches, or fever on the day of your visit, you will also be accommodated through curbside service. Please notify us on arrival if you have any of these symptoms and remain in your car.

To make your visit as comfortable as possible, we have created a listing of helpful phone numbers, available restrooms, wi-fi access details, and local resources.

Thank you for trusting us to provide your veterinary care —and for the extraordinary cooperation, patience, and flexibility you’ve shown in helping us maintain a safe environment for all throughout this extended crisis.

General Update on Hospital Operations:

  • The Hospital for Large Animals continues to provide care for emergencies and scheduled elective cases.
  • The following areas are able to accommodate clients who are wearing masks:
    • Our reception area and restrooms are open to clients.
    • Clients may accompany their horses in the Sports Medicine Complex (arena and sports medicine treatment areas) and in the Ultrasound Examination room of the main hospital.
    • Scheduled visitation for hospitalized patients is available.
  • The main treatment areas of the Hospital for Large Animals and Isolation Facility are not yet able to accommodate attendance of clients during appointments.
  • Both short- and long-term trailer parking is available. If you would like to unhitch for the day or leave your trailer on campus long-term, please contact our front desk staff for assistance.

For Emergencies:

  • You must call ahead (508-839-7926) so we can confirm that your animal needs to be seen by our emergency service and to receive instructions on how to proceed.
  • Daytime Emergencies: Upon arrival, please check-in at the front desk. Please do not unload until you have spoken with a member of our staff.
  • Evening (after 6 pm) and Weekend Emergencies: Upon arrival, please ring the doorbell located in the covered atrium of the Hospital for Large Animals. and our staff will meet you in the parking lot. Please do not unload until you have spoken with a member of our staff.
  • Once patients are unloaded, all clients may choose to wait in the reception area or their vehicles during the initial evaluation. The main treatment areas are not yet able to accommodate attendance of clients.
  • We will update you once the initial examination is complete.

For Appointments:

  • Upon arrival at the Hospital for Large Animals please check-in at the front desk. Please do not unload until you have spoken with a member of our staff.
  • While your animal is at the hospital, please remain available by phone to discuss exam findings and care options.
  • Upon discharge, you may check out with the front desk and pay your invoice.

For Hospitalized Patients:

  • Scheduled visitation in the hospital for hospitalized patients is available:
    • Monday-Friday: 12:00pm – 6:00pm
    • Saturday: 10:00am – 1:00pm
    • Sunday: 1:00pm – 4:00pm
  • Weather permitting outdoor patient visits may be arranged with your attending veterinarian.

For the latest information about COVID-19 visit the CDCAmerican Veterinary Medical Association (AVMA), and the Massachusetts Department of Public Health COVID-19 online resource centers.